repair center came out 5 times to try and fix my Monogram refrigerator,
even admitting that they tried using defective parts for the
evaporator. They continuously lied, and I have been without a
refrigerator since mid September. They are incompetent. Their
case managers are rude, and at times unprofessional. I paid $4800
for the Monogram Fridge but never will I buy a GE product again!
I have written three letters to CEO Jeffrey Immelt but as yet
to get an answer.
I purchased multiple
GE Monogram appliances in April 2008. This included two fridges,
two dishwashers and three ranges / ovens. All of the purchases
were GE Monogram, which is supposed to be GE's best product line.
We have had major issues with our main GE refrigerator. The fridge
makes a very strange and annoying noise. We called in a specialist
to repair the fridge and they did for approximately $300. They
used GE replacement parts. After less than a year, the same issue
has reappeared and it will cost another $300 for repair. This
I bought a new
GE French door GE Profile in 2006. While I was out of town in
2009, the main electronic part failed. I lost all the contents
of the refrigerator. The cost to repair was well over $300. Once
again in 10-2011, the freezer was filled with frost. The GE repair
person came out and heated the seal and said that it was now
repaired. I am to empty the contents and clean out all frost
and to call again if it reappears. One of the main top doors
never closed properly. GE said that a part was missing. The cost
to heat freezer seal plus service call is $140. The estimated
cost to repair the door that has never closed properly is $436.91.
The GE repairman advised the use of 'Vaseline' on that door seal.
Saratoga - My
2 -year-old stainless steel side-by-side Monogram refrigerator
(model GSH25JSXJ SS) broke down this weekend. A very nice repairman
came out quickly. After trying a few things, he broke the bad
news that the compressor was bad. How is it possible that a compressor
on a two-year-old refrigerator would be defective? I now understand
why GE only offers a 1-year warranty on their products (Maytag
model we're looking at offers a 10-year compressor warranty).
It's disappointing GE, disappointing.
San Jose - I have
a GE Monogram refrigerator only, and have had problems from the
start. It continually grows mold, and they have been here numerous
times fixing anything they could think of, and I still am cleaning
the entire refrigerator for mold. I am throwing away spoiled
food that have not yet reached the expiration date every day!
It is costing a fortune, along with the electricity being used
to keep it going because the fan never stops (yes, they did replace
the fan). Please help. I want a new refrigerator or a refund.
Saratoga - GE
Profile PSB42YGXASV purchased 5/2011. Sept.2011 - Not cooling
/ freezing. GE repairman installed new control board and fan.
Worked for 10 days. Freezer now 48 degrees. Again I wait for
GE repairman. This GE Profile replaced the GE profile I purchased
in 1993 that worked 14 years before a need for repair.
are certainly not what they used to be back when that's all my
grandmother would buy. My stainless steel GE profile over-the-range
microwave was not even a year old when it first broke down. Now,
it's less than five years since having the appliances and the
refrigerator (a stainless steel GE profile) is on the blink as
well. It seems that the quality is not as good, so that GE can
sell you these outrageous extended service warranties in order
to continue making a profit.
Saratoga - I have
had this GE Profile model no. PSS26MSTE-SS Side-by-Side Refrigerator
for the last 5 years. It did fine until about 8 months ago. It
started with the water dispenser freezing up and going into a
defrost cycle. This continued at least once every two weeks and
became more frequent as time went on. Now, it will not cool at
all in either compartment. I have a technician coming tomorrow
and I suspect it will be at least $250. This is the second out
of the three GE appliances I bought together that has had major
problems. I am tired of throwing away food. I will never buy
a GE product again.
San Jose - GE
side-by-side Refrigerator Model No. GSH25JFTA CC Serial No. AM206682.
The freezer continues to get too cold no matter what setting
I use. Water pools at the bottom and then at times, will melt
onto the floor beneath the refrigerator. The ice maker now doesn't
stop making ice.
GE Arctica Refrigerator is seven years old and has been growing
black mold, along the sides of the appliance and the rubber gasket
lining the doors. A repair person I called about a year ago told
us we needed a new door at a cost of about $1000. Ridiculous!
We keep cleaning the gaskets and the outside of the door, but
the mold keeps growing back. The freezer seems to stay in defrost,
causing water to drip from the ice bin and products to get soft.
We purchased a
kitchen full of GE Monogram appliances 5 years ago (Washer, Dryer,
Refrigerator, Dishwasher, Ice Machine, Microwave, Cooktop, Downdraft
Vent, and Double Oven). Every appliance has been serviced at
least twice. The downdraft vent still doesn't retract properly.
The dishwasher was recalled as well. The ovens still do not heat
consistently. I just replaced the dishwasher because I gave up
in just having the one I have repaired. I also replaced the ice
machine one month ago. It just stopped making ice. I already
eliminated the drain pump after 2 replacements and still it didn't
work. I even discovered that the GE Monogram Ice Maker is the
same as the Kenmore model, only with a different handle and nameplate.
The stainless refrigerator door got a small dent. Neither the
door skin, nor the door itself can be replaced. I need an entire
new refrigerator if I want to get rid of a small dent. The 2
knobs on cooktop do not work, as well. I gave up. They wore me
down. I'm replacing all GE Monogram appliances one by one. Never
again will I purchase GE products. You do not get what you pay
I purchased a
36" stand alone GE Monogram refrigerator and a 36"
stand alone freezer when we remodeled our house about eight years
ago. There has not been a year that gone by without GE coming
to the house because of issues with either the fridge, freezer
or both. Now, the back of the freezer is turning to a block of
ice and the dripping water lays on the bottom of the freezer.
It then freezes up so I cannot open the two bottom drawers. The
freezer is no longer under warranty so if I want it fixed, I
have to pay, which I wouldn't mind if they can actually fix it.
Believe me, this is not the first time that this has happened.
The only thing GE would offer me is a 20% discount on a new one.
No, thank you. I spent almost $10,000 on these two units combined
and if I haven't spent the money, these things would be in the
garbage. I would never, ever buy a GE appliance again.
San Jose - GE
Repair Service - Take it or Leave It - Monogram Range Hood Repair
Well, if you want to keep taking days off waiting for a GE repair
person who never shows, without even a courtesy call, then choose
GE for your appliances. GE appliance was sending an in-warranty
Authorized Repair person to my home. First time, no show - no
call, second time, called and said GE technician was called away
and would not come. I insisted on a Saturday appointment so I
would not have to take off additional work, and was told no problem,
but the service call would be on a volunteer basis!!!! Picture
that. When you call the supervisor you are basically told take
it or leave it, the next appointment is scheduled and there are
no other options. Needless to say I have a few choice words for
GE and they are not Merry Christmas.
San Jose - GE
Gas Range - Self-cleaning Gas Range - Complaint
My brand new GE Monogram Gas Range gets so HOT on the range surface
when the oven is on that I was certain it was malfunctioning.
Service came and they said it was working properly but that this
model has had many complaints about the excess heat. I've been
cooking for 45 years, had many different ranges and have never
had this problem.
It's so hot you can't even stand there to use the burners. I
cannot believe something could even pass inspection!!!!
Saratoga - Worst
ever refrigerator - g e monogram refrigerator
This fridge is by far the worst appliance I have ever purchased!!!!!
It has destroyed numerous food items and has cost me untold funds
to attempt repairs which have never worked. How about a class
I hate my GE Monogram
Convection Oven & Refrigerator
We have had nothing but trouble with the GE Monogram range -
now the self cleaning part does not work and all the shelves
fall off the framing when I am cooking. The refrigerator drawers
and shelves are cracking and breaking and the freezer has been
nothing but trouble - freezer is on bottom and continual problems
with the upper tray sliding off racks and getting stuck. I will
never buy this brand again! And service calls are highway robbery!
My Monogram refrigerator
is less than 3 years old and I've now had 13 service calls. Yes,
it's still broken and GE will not even come out any longer. The
side of the refrigerator is like Niagra Falls. Condensation accumulates
so much that I need to place paper towels on the bottom of the
unit to absorb the water. Additionally, the temperature will
not stabilize and the freezer goes as high as 15 degrees. The
refrigerator as high as 44. I also now have black mold growing
inside the various compartments. This must be my imagination,
but GE says the unit is operating within normal range.
Ge stinks, they do not stand behind their products even if you
happen to have an extended warranty as I do. You would think
that after 13 attempts to repair the unit, they would replace
it. No way! Do not even
San Jose - look
at GE Monogram!
Monogram = Junk - Ge Monogram Appliances. Wow not only did I
overpay for the appliances when I purchased them now I get to
overpay for service calls! The GE monogram ice machine which
cost $1500 has required 3 water pumps in just under two years.
I replaced them myself because the technician wanted about $400
to do a 45 minute task and overcharge me for the part. I also
have a gas stove that is 5 years old that required a new ignitor
board -part was $140.
Don't Buy GE Cafe
Products - Cafe Dishwasher, Vent Microwave, Dual Fuel Range,
Control panel and smart dispense pump replaced 3 times to stop
detergent from oozing out continuously. Now say it is suppose
to work that way and it is a minimal amount and that there is
no way for the detergent to come in contact with the dishes!
Isn't it designed to dispense the soap out the end to come in
contact with the dishes?
San Jose -Cafe
Vent / Microwave Door dented replaced twice.
If GE Monogram put more effort in designing a quality product
than marketing it as a quality product perhaps it would work
correctly. I have had my GE Monogram Trivection Oven for 2 months
and have used it all of twelve times before it failed completely.
I am now on my third service call and the oven still does not
work. The repairman cannot even access the service menu. I have
also been treated rudely by GE customer service agents. I am
at 48 days and counting without an oven and hours of calls to
Purchased a Monogram
gas cooktop. A hum sound comes from the transformer. The GE technician
replace the transformer, the hum became worse. GE then replaced
the cooktop with a new cooktop. The new cooktop also hums. A
new GE technician came out and said that replacing the transformer
is all he can do, and if it did not work last time it probably
will not solve the problem. I am now trying to resolve with GE,
but have no resolution yet.
San Jose -Broken
Glass In Oven Door - GE Profile Range / Oven
Glass broke while baking a pie. $400.00 to replace glass and
only 13 month old. Last GE product I will ever buy. Customer